Privacy Policy
Last Updated: 10 September 2009.
Connect Hosting respects your privacy. This policy, as well as our Terms and Conditions and any other documents referred to in either documents, describe the data that we may collect from you. Please read these documents carefully to understand our views and practices.
Information We Collect
We may collect and process the following information from you:
- information that you provide when you fill in forms on our website. This includes information that you provide when you register for an account with us or when you provide information relatedto help us provide support;
- if you contact us via email or through our live chat, we may keep a record of that correspondence;
- from time to time, we may send you surveys for our research to improve our service offerings which you may choose to complete;
- details of the transactions that you carry out on our site and of the fulfillment and administration of your orders;
- details of your visits to our site, including but not limited to, traffic data, web logs and other communication data. This information may be required for our billing purposes or otherwise, and to monitor the resources that you use.
IP Addresses and Cookies
We may collect information about your computer, including (where available) your IP address, operating system and browser type. This statistical information is aggregated to help us improve our website to suit our users. The data reflects trends and does not include any personally identifiable information.
We also obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. This allows us to offer you a better, more personalised service. Cookies allow us to:
- estimate our audience and site usage patterns
- store information about your preferences and customise our site accordingly
- speed up your searches
- recognise your computer when you return to our site
You may choose to not receive these cookies by activating the settings on your browser that block cookies. You may, however, not be able to access certain parts of our site. Unless you disallow cookies on your browser, we may issue cookies when you log onto our site.
Where We Store Your Information
The personal data that we collect from you will be stored at our administrative offices in Cape Town, South Africa. Payment data that you send is processed through Pay Fast, a third-party payment processing company. Data relating to your hosting and related services, as well as some personal details linked to your services, are stored on our servers in the United Kingdom. By submitting your personal information, you agree to this storage, transfer and processing. We will take all reasonable steps to ensure that your data is treated securely and in accordance with our privacy policy.
You may be given (or choose) a password to access certain parts of our site. You are responsible for keeping this password confidential. Please do not share this password with anyone. If you think that someone else may know your password, it is your responsiblity to let us know as soon as possible so that we can change it.
Transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we use strict procedures to prevent unauthorised access to your information.
Uses of Information
We may use information that you provide in the following ways:
- to ensure that the content of the site is presented in the best way possible for you and your computer;
- to provide you with information, products and services that you request from us or that we feel may be of interest to you;
- to carry out our obligations arising from contracts entered into between you and ourselves;
- to notify you about changes to our services
- to send you our newsletter, which may include notice of changes to our site and services, planned outages and updates. By placing an order for these services, you agree to receive this information. You may unsubscribe from the newsletter by clicking on the link at the bottom of the e-mail. If you unsubscribe, it is your responsibility to regularly check the forum, where we will provide the same information.
Disclosure of Your Information
We may disclose your personal information to any member of our group. We may also disclose your personal information:
- in the event that we buy or sell any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such businesses and assets;
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligations, or in order to enforce or apply our Terms and Conditions and other agreements, or to protect our rights, property, safety or that of our customers or others. This includes exchanging information with other organisations for the purposes of fraud protection and credit risk protection.
Disclosure of Your Information
You have the right to ask us not to share your information with third parties for marketing purposes. We will usually inform you before collecting your data if we intend to use your data for such purposes. You can exercise this right by checking boxes on the forms you submit to us, or by contacting us directly at any time.
Access to Information
You have the right to access the information that we hold about you. A request to access the information may be subject to a R50.00 charge to meet our costs in providing the information to you.
Our site may contain links to and from partner websites, advertisers and affiliates. If you choose to follow any of these links, please note that these websites have their own privacy policies and that we do not accept any liability or responsibility for these policies. Please check these policies before submitting your data to the sites.
Changes to Our Privacy Policy
Any changes we may make to our privacy policy in future will be posted on this page, and where appropriate, we will notify you by e-mail.
Contact Us
Questions, comments and requests regarding this privacy policy are welcomed and may be sent to us via e-mail.